Privacy Policy for Smart Socials Ltd
Last Updated: 9th May 2025
This Privacy Policy describes how Smart Socials Ltd ("we", "us", or "our") collects, processes, and shares the personal information of visitors ("you" or "your") to our website www.smartsocials.uk. It is important that you read this Privacy Policy carefully to understand our practices regarding your personal data.
1. Who We Are
Smart Socials Ltd is a company registered in the United Kingdom (SC847462) with and our registered office is at Clyde Offices 2nd Floor, 48 West George Street, Glasgow, G2 1BP. We are the data controller responsible for the processing of your personal information collected through our website.
2. What Personal Information We Collect
We may collect the following types of personal information from you when you visit our website:
- Information you provide directly:
- Contact Information: If you contact us through our website (e.g., via a contact form or email link), we may collect your name, email address, phone number, and any other information you choose to provide in your communication.
- Account Information: If you register for an account on our website (if applicable), we may collect your username, password, and other registration details.
- Marketing Preferences: If you subscribe to our newsletter or other marketing communications, we will collect your email address and your preferences for receiving such communications.
- Other Information: Any other information you voluntarily submit to us through our website.
- Information we collect automatically:
- Technical Information: When you visit our website, we may automatically collect certain technical information about your device and browsing activities, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Similar Technologies: We may use cookies and other similar tracking technologies (e.g., web beacons, pixels) to collect information about your browsing behaviour on our website. Our Cookie Policy [Link to your Cookie Policy, if you have one] provides more detailed information about how we use these technologies.
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
- To respond to your enquiries and requests: If you contact us, we will use your information to respond to your questions, comments, or requests.
- To provide and manage your account: If you register for an account, we will use your information to set up and manage your account, provide you with access to website features, and communicate with you about your account.
- To send you marketing communications: With your consent (where required), we may send you newsletters, promotional emails, and other marketing materials about our products, services, and company news. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.
- To improve our website: We may use technical information and information collected through cookies to analyse website usage, monitor the performance of our website, and improve its content and functionality.
- For security purposes: We may use your information to help maintain the security of our website and prevent fraud or other unauthorised activities.
- To comply with legal obligations: We may process your personal information to comply with applicable laws, regulations, or legal processes.
4. How We Share Your Personal Information
We may share your personal information with the following categories of recipients:
- Service Providers: We may engage third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., website hosting, analytics providers, email marketing services). These service providers are contractually obligated to process your personal information only on our instructions and in compliance with applicable data protection laws.
- Business Transfers: In the event of a merger, acquisition, or other corporate restructuring, your personal information may be transferred to the acquiring entity or other third party involved.
- Legal Requirements: We may disclose your personal information if we are required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your personal information with third parties with your explicit consent.
5. International Transfers of Your Personal Information
We may transfer your personal information to countries outside the UK and the European Economic Area (EEA) that may not have data protection laws equivalent to those in the UK. If we do so, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws. These safeguards may include using standard contractual clauses approved by the UK government or relying on other legally recognised transfer mechanisms.
6. Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal information, including the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure ("Right to be Forgotten"): Request that we delete your personal information in certain circumstances.
- Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Object: Object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
- Lodge a Complaint: Lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe that our processing of your personal information infringes data protection laws.
To exercise any of these rights, please contact us using the contact details provided in Section 9 below. We may require you to verify your identity before responding to your request.
7. Data Security
We have implemented appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
8. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of personal information and the purposes for which we process it.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:
Smart Socials Ltd; Email: info@smartsocials.uk; Phone: 07352172093.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.